The end-user simply shares their ID and password with the agent, and the connection is established quickly. End-users and support agents can start quickly and easily by downloading and running a simple program. Remote sessions can aslo be recorded to send them to your clients for a better customer service experience. Both agents and end-users have a customized chat box, which allows file transfer, language selection, sending command lines, multi-monitor support, clipboard synchronization and gives access to remote computer information about the OS, hardware, and user account. Agents can work independently or collaboratively, with multiple agents able to connect to the same remote computer. Agents can remotely control the screen, mouse, and keyboard of end-users with just one mouse click from the end-user. Rich of about 20 features, RDS-Remote Support allows providing Remote Assistance with an easy-to-use interface designed to meet the needs of both agents and end-users. RDS-Remote Support enables your team to fix issues remotely, provide unattended maintenance and updates to RDS servers and endpoint PCs, and assist remote users and clients via screen sharing and remote control, securely, via encrypted connections. Existing solutions like TeamViewer are unnecessarily complex and prohibitively expensive! The RDS-Tools alternative is called RDS-Remote Support, a full SaaS solution.
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